Welcome to LetsFly Travel & Tourism (“LetsFly”, “we”, “our”, or “us”). By accessing our website or using our services, you agree to the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, contacting us, or booking services through LetsFly Travel & Tourism, you agree to be legally bound by these Terms and Conditions.
If you do not agree, please do not use our services.
2. Services Provided
LetsFly Travel & Tourism provides travel-related services, including but not limited to:
- Flight bookings
- Hotel reservations
- Visa assistance
- Tours and transfers
- Travel consultation
All services are subject to availability and confirmation.
3. Booking and Confirmation
- Bookings are confirmed only after full or partial payment is received and official confirmation is issued by LetsFly.
- Prices and availability are subject to change without prior notice until booking is confirmed.
- LetsFly reserves the right to refuse or cancel bookings if necessary.
4. Payments
- Payments must be made using approved payment methods.
- Full payment may be required before travel confirmation.
- Failure to complete payment may result in cancellation of the booking.
LetsFly does not store credit card information. Payments are processed through secure providers.
5. Cancellation and Refund Policy
Cancellation and refund policies depend on the airline, hotel, or service provider.
- Some bookings may be non-refundable.
- Cancellation fees may apply.
- Refund timelines depend on third-party providers.
LetsFly is not responsible for delays caused by airlines, hotels, or third parties.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal and travel information
- Ensuring passport validity (minimum 6 months recommended)
- Obtaining required visas and travel documents
- Arriving at airports on time
LetsFly is not responsible for denied boarding due to incorrect or incomplete documents.
7. Changes to Bookings
Any changes requested by customers may:
- Be subject to availability
- Include additional fees
- Follow airline or hotel policies
LetsFly will assist in processing changes but cannot guarantee approval.
8. Third-Party Services
LetsFly acts as an intermediary between customers and service providers such as:
- Airlines
- Hotels
- Tour operators
- Visa providers
LetsFly is not liable for flight delays or cancellations, hotel service issues, visa rejections, or third-party service failures.
9. Website Usage
By using our website, you agree:
- Not to misuse the website
- Not to attempt unauthorized access
- Not to use the website for illegal purposes
LetsFly reserves the right to restrict access if misuse is detected.
10. Social Media and External Links
Our website may contain links to:
- TikTok
- Snapchat
- YouTube
- X (Twitter)
LetsFly is not responsible for the policies or content of external platforms.
11. Limitation of Liability
LetsFly Travel & Tourism shall not be liable for:
- Losses caused by third-party providers
- Travel delays or cancellations
- Visa rejections
- Customer negligence
- Force majeure events (weather, government actions, pandemics, etc.)
12. Privacy
Your personal information is handled according to our Privacy Policy.
13. Changes to Terms
LetsFly reserves the right to update these Terms and Conditions at any time. Updates will be posted on this page.
14. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to UAE jurisdiction.
15. Contact Information
LetsFly Travel & Tourism
United Arab Emirates
Email: support@letsfly.ae
WhatsApp: +971503022323
Website: www.letsfly.ae